Serenity Dress

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  General Shipping Information

Please read through our shipping policy carefully to understand our process and expectations.

1.Shipping Information: We offer worldwide shipping to accommodate brides from around the globe. All orders are processed and shipped from our Location atelier.

2. Processing Time: For standard wedding dresses, please allow 1-2 months for our skilled artisans to craft your gown with the utmost care and attention to detail. Customized or made-to-order dresses may require additional time, depending on the complexity of the design. Our design team will provide you with a personalized timeline upon consultation.

3. Shipping Time: After your dress has been meticulously crafted, it will be dispatched. Shipping times vary based on your location and the chosen shipping method. Typically, dresses are delivered within 1-3 business days for domestic orders and 7 to 14 business days for international orders.

4. Shipping Rates: We have a free shipping worldwide!

5. Tracking Your Order: Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to monitor the progress of your package and anticipate its delivery.

6. Address Accuracy: Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delays or miss delivery resulting from incorrect addresses.

7. Customs and Import Duties: For international orders, customers are responsible for any customs duties, taxes, or fees that may be applicable upon the package's arrival in their country.

8. Delivery Confirmation: Once your package has been successfully delivered to the provided address, we consider our responsibility fulfilled. We recommend inspecting your dress upon delivery to ensure it meets your expectations and is free from any defects.

9. Address Changes: If you need to change the shipping address after placing your order, please contact our customer service team as soon as possible. Address changes may delay the delivery process.

10. Returns and Exchanges: Due to the customized nature of our bridal attire, we do not accept returns or exchanges unless the item arrives damaged or significantly different from the ordered design. We are committed to making your bridal experience exceptional and ensuring that your dress arrives in perfect condition and on time.

If you have any further questions or concerns about our shipping policy, please don't hesitate to contact our customer service team at info@voguessposa.com.
Sincerely, Vogue Sposa